1. Introduction
NeunAG PRO D.O.O. (“NeunPRO”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit the NeunPRO website, contact us, request information about our services, submit an inquiry or otherwise communicate with us through the website.
We process personal data in accordance with applicable data protection legislation, in particular Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2), where applicable.
2. Data Controller
The controller of personal data processed through this website is:
NeunAG PRO D.O.O.
Gosposvetska cesta 3
1000 Ljubljana
Slovenia
Company Registration No.: 9441093000
VAT ID: SI47442123
Email: info@neunpro.com
For questions concerning privacy or the processing of your personal data, you may contact us at the email address above.
3. Personal Data We Collect
The scope of personal data depends on how you use the website and our services.
Data you provide directly may include your name and surname, company name, job title or role, email address, telephone number, country or location, the content of your message or inquiry, information about business needs or requested services, and other information you voluntarily provide.
When you visit the website, technical data may also be processed automatically, such as IP address, browser type and version, device type, operating system, language and regional settings, date and time of access, pages visited, referral source, website interactions, and cookie or similar technology identifiers.
If you communicate with us by email, contact form or another communication channel, we may retain the content of the communication and relevant contact details in order to respond to your request and maintain appropriate business records.
4. Purposes and Legal Bases for Processing
We process personal data only where an appropriate legal basis exists.
To respond to inquiries and requests for information, we process contact details and the content of your message on the basis of our legitimate interest in conducting and developing our business and/or in order to take steps at your request prior to entering into a contract.
When you become our client, supplier, partner or other contracting party, we process data to manage the business relationship and provide agreed services. The legal basis is performance of a contract or taking steps prior to entering into a contract.
We may process technical data for the operation, integrity and security of the website and to prevent unauthorized access, misuse or fraud, on the basis of our legitimate interest.
Analytics and marketing cookies and comparable non-essential tracking technologies are used only after you have given your prior consent. In accordance with the principle of data protection by design and by default, such technologies should remain inactive until the required consent has been obtained. You may withdraw your consent at any time.
For direct marketing communications, we may use your contact details where you have given consent or where such communication is otherwise permitted by applicable law. You may unsubscribe or object at any time.
We may also process data to comply with accounting, tax, regulatory, judicial and other legal obligations.
5. Website Platform and Service Providers
Our website is built and hosted on the Odoo platform. Certain technical data may therefore be processed through Odoo infrastructure for hosting, security, session management and website functionality.
We may also use carefully selected providers of IT infrastructure, electronic communications, cybersecurity, analytics, accounting, legal and other professional services.
Before engaging a provider whose processing may involve a transfer of personal data outside the European Economic Area (EEA), we assess the relevant data location and transfer mechanism and apply the safeguards required by applicable data protection law.
Where third parties process personal data on our behalf, we implement appropriate contractual, confidentiality and security obligations, including data processing agreements where required.
6. Cookies
The website uses cookies and similar technologies. Some cookies are strictly necessary for the proper functioning of the website.
Analytics, marketing and other non-essential cookies or tracking technologies are activated only after your prior consent. They are not to be placed or activated before consent is obtained. You can manage or withdraw your consent through the cookie consent mechanism available on the website.
More detailed information is available in the website Cookie Policy.
7. Sharing Personal Data
We do not sell or rent your personal data.
Where necessary, we may share personal data with IT, hosting and technology providers, professional advisers, processors, and competent courts, regulators, public authorities or law-enforcement bodies where required by law. Data may also be disclosed in connection with a lawful corporate reorganization, merger, acquisition or similar transaction.
8. International Data Transfers
Some technology or service providers may process personal data outside the European Economic Area (EEA).
Before such processing or transfer takes place, we verify whether an adequate legal basis and transfer mechanism are available. Where data are transferred to a country for which the European Commission has not adopted an adequacy decision, we use appropriate safeguards where required, such as the European Commission’s Standard Contractual Clauses or another legally recognized transfer mechanism, together with any supplementary measures required by applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting, tax and contractual obligations.
Retention periods depend on the type of data and our relationship with you. Data from inquiries that do not result in a business relationship are periodically reviewed and deleted or anonymized when no longer needed.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, destruction or other unlawful processing. Access is limited to persons and service providers who reasonably need it for legitimate business purposes. No method of electronic transmission or storage, however, can guarantee absolute security.
11. Your Rights
Subject to the conditions and limitations of applicable law, you may have the right to access your personal data, rectify inaccurate or incomplete data, request erasure, restrict processing, object to processing based on legitimate interests, withdraw consent, request data portability, and lodge a complaint with the competent supervisory authority.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at info@neunpro.com. Where reasonably necessary, we may request additional information to verify your identity and prevent unauthorized disclosure.
12. Supervisory Authority
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
For NeunAG PRO D.O.O., the competent Slovenian supervisory authority is the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec Republike Slovenije).
13. Third-Party Websites
Our website may contain links to third-party websites or services. NeunPRO does not control the privacy practices of independent third parties and is not responsible for them. We recommend reviewing their privacy policies before providing personal data.
14. Children’s Privacy
The website and our services are primarily intended for businesses and professional users and are not directed at children. We do not knowingly collect children’s personal data through this website.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, technology, legal requirements or processing practices. The current version will be published on the website, and the date at the top indicates the latest update.
16. Contact
NeunAG PRO D.O.O.
Gosposvetska cesta 3
1000 Ljubljana
Slovenia
Company Registration No.: 9441093000
VAT ID: SI47442123
Email: info@neunpro.com
